Customer Service Representative
Posted on :
11-07-2024
Employer Active
1 Vacancy
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Job Description
- Efficient Order Processing: Seamlessly process customer orders, ensuring accuracy and timeliness.
- Customer Account Management: Maintain and manage customer accounts to ensure a smooth, personalized experience.
- Responsive Communication: Respond promptly to customer inquiries, issues, phone calls, and emails, demonstrating excellent communication skills.
- Proactive Follow-up: Initiate proactive follow-up with customers regarding their orders, providing updates via email and phone calls.
- Support for Field Team: Collaborate closely with the Field Team to assist them in achieving sales and service objectives.
- Coordinate with Team: Effectively communicate between departments, acting as a conduit between the Field Team and Production Teams.
- Document Handling: Efficiently process documents related to products, shipping, and price quotes.
- Logistics Coordination: Arrange shipping and logistics from our warehouses to customers, ensuring on-time delivery.
- Forecasting and Relationship Building: Collaborate with customers on order forecasting and work towards nurturing strong, lasting relationships with both existing and new customers.
Employment Type
Full Time
Department / Functional Area
Key Skills
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