Application Support Analyst
Posted on :
11-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-07-2024
Job Description
About the Client:
A leading and awardwinning Australian IT services and solutions provider Data#3 Limited (DTL) is focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 45 years experience combined with worldleading vendor technologies Data#3 is constantly evolving its solutions and services to enable its customers success. Leveraging solutions such as cloud modern workplace security data & analytics and connectivity combined with Data#3 s services across consulting project services and managed services Data#3 is delivering the digital future.
Listed on the ASX in 1997 Data#3 reported revenues of $2.2 billion in the 2022 financial year and has more than 1200 employees. Headquartered in Brisbane it has facilities across 12
Job Summary:
As an Application Support Analyst youll play a crucial role in troubleshooting and resolving application incidents and requests within agreed SLAs. Youll leverage your expertise to innovate and implement process improvements collaborate with vendors to ensure effective support and manage application lifecycles to meet best practice standards.
Job Responsibilities:
Requirements
- Minimum 3 years working within a similar role
- Experience working within a technical customer servicefocused role
- Advanced knowledge of Microsoft Citrix (or other Remote Access technologies) Cloudflare
- Experience with software such as Service & cloud technologies within MS Azure
- Demonstrated experience working with Windows System and domain administration
- SQL Database configuration and administration capabilities
- Foundational understanding of networking technologies and concepts preferably for: Infoblox Fortinet and Cisco
- Knowledge of ITSM tools and ServiceNow (highly desirable)
- Experience working within an Agile environment
- Experience working with crossfunctional teams
- Highly developed written and oral communication with internal and external stakeholders at all organizational levels
- Highly developed interpersonal skills
- Highly developed organizational skills
- Highly developed troubleshooting incident management and problem resolution skills
- Highly developed analytical and critical thinking skills
- Ability to manage conflicting priorities while maintaining a high level of attention to detail
- Ability to work collaboratively and effectively individually and within team environments fostering synergy and achieving collective goals
- Ability to effectively identify issues explore innovative solutions and make wellreasoned decisions
- Ability to effectively present to groups and individuals
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from Monday to Friday AU hours
- Must be amenable to reporting to our Makati or BGC office as required
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Experience 1 year experience in a Service Desk, Call Centre or related graduate program is desirable An understanding of ITIL & Service Level Agreements is desirable Experience with technologies desirable: Intermediate knowledge and experience with Microsoft Office suite, including Microsoft Outlook Intermediate Windows 10 troubleshooting experience Intermediate PC Hardware troubleshooting A fundamental understanding of Active Directory, Exchange skills highly desirable Service-Now or similar ITSM Ticket Logging systems Skills Strong verbal & written English communication skills Effective time management & trouble shooting skills Highly developed customer service skills Ability Proven ability to work within deadlines with minimum supervision Flexible approach to work and work hours Ability to deal with busy, high-pressured situations Ability to mentor and support Service Desk Analysts on a technical and process level Ability to identify and document knowledge gapsQualifications Relevant Tertiary or Diploma qualifications and industry certifications are desirable ITIL v4 certification highly desirable Lean Six Sigma highly desirable
Employment Type
Full Time
Key Skills
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