RQ07611 - Solutions Designer - CRM - Senior

Responsibilities:

• Undertakes the design of hosting technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.
  
• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes
  
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning migrating implementing and sustaining large complex system development projects
  
• Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large complex CRM applications
  
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
  
• Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
  
• A team player with a track record for meeting deadlines
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experienced in Solution designer and configuration and good understanding of requirements
  
• Minimum 3 years of Salesforce experience
  
• Salesforce configuration development and testing
  
• Salesforce deployment and best practices
  
• Experience creating web interfaces for large website
  
• Source code and team collaboration tools such as Git Azure DevOps and/or JIRA
  
• Requirements analysis to differentiate between configuration and customer coding
  
• Prepares and oversees the preparation of technical project plans leads teams determines project schedules monitors activities and initiates changes as needed; coordinates complex software troubleshooting develops test plans communicates and promotes changes
  

Nice to have:

• OmniStudio/Vlocity Certified Developer certification
  
• Salesforce Application Architect Certification
  

Skill Set Requirements:

Must have Skills & Certifications:

• Minimum 3 years of Salesforce experience
  
• Salesforce Certified App Builder certification
  
• Salesforce Certified Platform Developer I certification
  
• OmniStudio/Vlocity development experience
  

Nice to have:

• OmniStudio/Vlocity Certified Developer certification
  
• Salesforce Application Architect Certification
  

Salesforce Experience:

• Salesforce configuration development and testing
  
• Salesforce deployment and best practices
  
• Experience creating web interfaces for large websites.
  
• Experienced with complex largescale systems
  
• Experience with Cross browser compatibility
  
• Experience with Responsive frameworks
  
• Experience defining product strategy and roadmap and translating into actionable delivery team activities using Salesforce
  
• Experience with mobile app
  

Technical Lead Experience:

• Salesforce design and delivery lead experience
  
• Source code and team collaboration tools such as Git Azure DevOps and/or JIRA
  
• Requirements analysis to differentiate between configuration and customer coding
  
• Experience in programming and analysis at the specified experience level
  
• Participates in Scrum agile development and can act as both a technical lead and a scrum master
  
• Participates in task planning daily standups iteration demos and review meetings
  
• Prepares and oversees the preparation of technical project plans leads teams determines project schedules monitors activities and initiates changes as needed; coordinates complex software troubleshooting develops test plans communicates and promotes changes
  
• Provide input into project schedules provide oversight to development activities and initiates changes as needed; coordinates complex software troubleshooting develops test plans communicates and promotes changes
  
• Establishes and documents build and deployment processes creates initial build scripts troubleshoots build issues and provides advice to deployment coordinators
  
• Reviewing of deliverables and providing feedback and appropriate actions to ensure deliverables meet acceptance criteria and briefing management team on statuses and quality of deliverables.
  
• Experience in structured methodologies for the development design implementation and maintenance of applications
  

Communication and soft skills:

• Excellent analytical problemsolving and decisionmaking skills;
  
• Excellent oral and written communication skills;
  
• A team player with a proven track record for meeting strict deadlines
  
• Interpersonal conflict resolution and negotiation skills
  
• Ability to adapt to a changing environment.