Warehouse Support Associate

Warehouse Support Associate Tech Trainee

About us

Pro Coffee Gear is a rapidly growing coffee equipment ecommerce company based on our 20acre ranch in Austin Texas. We aim to make it easy for our clients to equip their business or hobby with highquality coffee equipment while spending less. On the client side we do this by pairing delightful online purchase experiences with expert 11 consultations. On the operations side weve built deep experience across the equipment spectrum and a proprietary process for refurbishing espresso machines. We dont simply move boxes. We aspire to be the foremost technical experts in coffee equipment and to leverage that expertise to help our clients succeed for the long term. We support this mission with continual training outstanding aftersales support and one of the largest equipment and parts selections in the country.
inWere looking forward to having you grow with us!

Our Culture

Our warehouse team has a relaxed but professional culture. We work hard but enjoy and have fun at work. Were also a curious bunch who are fascinated by different coffeemaking equipment their nuances across brands and how they make coffee. We also genuinely enjoy coffee and the process of helping our clients make it. On the operational side we take pride in delivering highquality products and identifying any potential issue a client might face before it happens. We are honest and ruthless about finding the root causes of problems when they occur and revise our system design to minimize the chance that they will happen again. If something doesnt go according to plan we unpack what happened and learn from it no matter how small the issue may be. We embrace problems as learning opportunities we can use to grow. We strive to disassociate the person from the problem which helps us be high performers without the stress typically associated with making a mistake. Because we observe and debug small problems that come up before they become big problems we rarely encounter aftersales issues. We embrace the small stresses associated with proactively avoiding major issues. This helps us avoid timeconsuming and emotionally laborious firefighting exercises. It also allows us to be generous with our time when things dont go as planned.

About the Role

We are looking for a Warehouse Support Associate to support our team. As we are still an earlystage company this will be a dynamic role that will cover several aspects of warehouse operations. A successful candidate will have strong technical and/or client service acumen. This person will support our head technician and logistics lead via the following activities:

• Organizing tracking packing and fulfilling espresso machine and small pack shipments
• Receiving purchase orders making kits and organizing products and parts
• Assisting technicians by cleaning and testing espresso machines as well as disassembling and reassembling exterior panels
• Cleaning espresso machines for photos and taking photos
• Ad hoc tasks and process improvement activities as required.

Advancement opportunities: Depending on fit a successful candidate may transition to a technician logistics lead or technical sales and support role.

Benefits:

• Opportunities for career growth and advancement within a rapidly expanding company.
• Goaloriented work culture providing autonomy and opportunities for personal and professional development.
• Take part in an international team!

At Pro Coffee Gear we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Remote Work :

No