Customer Relationship Manager - Nutrient Neutrality

Reports to: Director

Location: Taunton onsite

Contract: Fulltime (40 hours a week)

Salary: Circa 36000 per annum performancerelated bonus

The Company:

WCI Group is a leading specialist Engineering firm based in Taunton Somerset. Our culture thrives on collaboration innovation and the pursuit of creative solutions. At WCI we pride ourselves on being distinctively unique and offering an unparalleled level of autonomy and development opportunities.

We are a small but mighty team dedicated to creating cuttingedge solutions that make a real difference to the environment and the communities we serve. As leaders in our field were proud of the positive impact we have and were excited about the future.

Having negotiated a landmark agreement with Somerset Council WCI is the sole accredited supplier of phosphate credits based on septic tank upgrades in the UK. This allows us to deliver free septic tank upgrades to homeowners funded by housing developers seeking planning permission for new homes.

We are now seeking a skilled Customer Relationship Manager to support developers through this process.

The Role:

As Customer Relationship Manager for our Phosphate Credit Scheme youll manage the demand side of the scheme. Engaging actively with developers and referrers youll drive demand and manage multiple workstreams to guide customers through our sales and contractual processes.

Your responsibilities will include:

• Receiving expressions of interest and ensuring all enquires are correctly registered and dealt with promptly.
• Actively engaging with developers and referrer communities to drive demand.
• Maintaining an active register of credit purchases ensuring all customer and regulatory responsibilities are efficiently fulfilled.
• Preparing sales documents legal agreements and coordinating the compilation of planning documents.
• Dealing with planning authorities throughout the process and keeping abreast of regulatory frameworks and guidance.
• Dealing with a range of administrative tasks to support the wider team.

The Person:

The ideal candidate will have:

• Exceptional communication skills and the ability to thrive in a fastpaced environment.
• Excellent attention to detail and the ability to multitask effectively.

• A proactive approach with the ability to quickly grasp new concepts.
• Proficiency in Microsoft Office and experience with CRM.
• Strong numerical skills.
• Ability to work collaboratively within a team environment.
• An understanding of the planning process would be beneficial.
• Experience of working in an affiliated industry would be advantageous for example town planning architecture or real estate.

The Rewards:

In return we offer a competitive salary package of circa 36000 per annum depending on experience plus a performancerelated bonus scheme 22 days holiday (plus bank holidays) pension scheme and more along with the opportunity to be part of a supportive and collaborative team culture that encourages autonomy and accountability.

If you feel you have the skills knowledge and experience and want to be part of an ambitious and growing organisation please apply today.

Closing date for applications will be Monday 29^th July.

No agencies please.