Apptad - Solutions Designer - CRM - Senior

Job Description :

Are you interested in joining a product team delivering an innovative Salesforce solution This is an amazing opportunity for a Solutions Designer to lead the solution design of Salesforcebased delivery including OmniStudio development and join the Ministry of Labour Immigration Training and Skills Development in the implementation of the Labour Relations Gateway.

The Labour Relations Gateway is a new clientcentric centralized digital solution for the labour relations community that is modernizing the process used to deliver collective bargaining and arbitration services in Ontario and making it easier for clients to register process and resolve issues.

All our teams operate as Balanced Teams in an Agile delivery fully equipped with the resources subjectmatter expertise and tools to be successful. A balanced team is comprised of people with the functional expertise vital to complete a project from end to end.

Balanced teams:

• Are multifunctional and found in organizations seeking an alternative to traditional hierarchical structures
• Usually include people across different levels within the organization that possess a diverse set of skills
• Have the potential to respond quickly to changing conditions and unforeseen circumstances
• May allow for faster delivery (e.g. improved time to market for solutions)

• The project: Ministry of Labour Immigration Training and Skills Development (MLITSD) Labour Relations Gateway.

Responsibilities:

• Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.
• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
• Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
• Knowledge of leadingedge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
• Experience planning migrating implementing and sustaining large complex system development projects
• Knowledge of technology developments trends and new products to evaluated application to client short and longterm technology requirements.
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
• Experience designing and developing large complex CRM applications
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
• Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
• A team player with a track record for meeting deadlines

Skills

Experience and Skill Set Requirements

Evaluation Criteria

Must have Skills & Certifications

• Minimum 3 years of Salesforce experience
• Salesforce Certified App Builder certification
• Salesforce Certified Platform Developer I certification
• OmniStudio/Vlocity development experience

Nice to have Skills & Certifications

• OmniStudio/Vlocity Certified Developer certification
• Salesforce Application Architect Certification

Salesforce Experience 40%

• Salesforce configuration development and testing
• Salesforce deployment and best practices
• Experience creating web interfaces for large websites.
• Experienced with complex largescale systems
• Experience with Cross browser compatibility
• Experience with Responsive frameworks
• Experience defining product strategy and roadmap and translating into actionable delivery team activities using Salesforce
• Experience with mobile app

Technical Lead Experience 40%

• Salesforce design and delivery lead experience
• Source code and team collaboration tools such as Git Azure DevOps and/or JIRA
• Requirements analysis to differentiate between configuration and customer coding
• Experience in programming and analysis at the specified experience level
• Participates in Scrum agile development and can act as both a technical lead and a scrum master
• Participates in task planning daily standups iteration demos and review meetings
• Prepares and oversees the preparation of technical project plans leads teams determines project schedules monitors activities and initiates changes as needed; coordinates complex software troubleshooting develops test plans communicates and promotes changes
• Provide input into project schedules provide oversight to development activities and initiates changes as needed; coordinates complex software troubleshooting develops test plans communicates and promotes changes
• Establishes and documents build and deployment processes creates initial build scripts troubleshoots build issues and provides advice to deployment coordinators
• Reviewing of deliverables and providing feedback and appropriate actions to ensure deliverables meet acceptance criteria and briefing management team on statuses and quality of deliverables.
• Experience in structured methodologies for the development design implementation and maintenance of applications

Communication and soft skills 20%

• Excellent analytical problemsolving and decisionmaking skills;
• Excellent oral and written communication skills;
• A team player with a proven track record for meeting strict deadlines
• Interpersonal conflict resolution and negotiation skills
• Ability to adapt to a changing environment.

Must haves:

• Experienced in Solution designer and configuration and good understanding of requirements
• Minimum 3 years of Salesforce experience
• Salesforce configuration development and testing
• Salesforce deployment and best practices
• Experience creating web interfaces for large website
• Source code and team collaboration tools such as Git Azure DevOps and/or JIRA
• Requirements analysis to differentiate between configuration and customer coding
• Prepares and oversees the preparation of technical project plans leads teams determines project schedules monitors activities and initiates changes as needed; coordinates complex software troubleshooting develops test plans communicates and promotes changes

Nice to have Skills & Certifications

• OmniStudio/Vlocity Certified Developer certification
• Salesforce Application Architect Certification