Customer Service Representative Auto Claims
Posted on :
10-07-2024
Employer Active
1 Vacancy
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Job Description
Customer Service Representative (Auto Claims)
We are seeking a dedicated and empathetic professional to join our client in the insurance industry. This permanent role involves guiding clients through the claims compensation process and addressing their needs following automobile collisions. The ideal candidate will have strong customer service experience and the ability to work under pressure offering support to clients during challenging times.
What is in it for you:
Annual salary of $52.000 plus a performance bonus.
Performance bonus: 5% target up to a maximum of 10% dependent on individual and company performance.
Permanent and fulltime role.
Weekday schedule: 10 am to 6 pm.
Office Presence: required 2 to 3 times a week.
4 weeks of annual vacation.
Opportunity to participate in a retirement savings plan and pension plan.
Access to an employee stock ownership plan.
Various employee benefits.
Employee recognition program.
Personal expense account dedicated to wellbeing and volunteering opportunities.
Opportunities for development and career progression with dedicated support for ongoing training.
Responsibilities:
Guide clients through the claims compensation process investigate their automobile collision claims and address their needs.
Work in accordance with company practices and industry regulatory requirements; apply best practices and take responsibility for customer service and claims results.
Work independently in a digital environment.
Actively participate in training to keep knowledge uptodate on best practices applicable to claims settlements.
Participate in special projects and provide feedback to the company to support its customer service excellence initiatives.
What you will need to succeed:
Possession of a college diploma and/or an AEC in damage insurance.
A license is not required at the time of hiring; however it must be obtained within 6 to 12 months of employment. The company will cover the cost of courses necessary to obtain the license.
Experience in customer service (e.g. call center retail restaurant nursing).
A high degree of customer focus is necessary as the role involves dealing with individuals who have just experienced car accidents.
Strong curiosity and willingness to find ways to continuously improve processes in order to deliver an exceptional customer experience.
Ability to embody the companys culture and values and contribute positively to it.
Bilingual in English and French (spoken and written).
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
Employment Type
Full Time
Key Skills
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