RQ07648 - Specialized IT Consultant - Senior

Deliverables:

• Infrastructure Services Running the business of Process Optimization SSL and ITIL.
  

Key Responsibilities:

• Change Request creation monitoring followup closure and reporting.
  
• Provide guidance/training and technical expertise to junior staff.
  
• Engaging appropriate internal or external service provider resources as required to resolve issues in order to support DCO service delivery.
  
• Guiding monitoring and coordinating work conducted by internal and external service providers providing direction on work procedures and ensuring mitigation of adverse impact.
  
• Documentation and implementation of infrastructure Change Requests.
  
• Updating incident reporting on incidents and changes identification and mitigation of risks to the infrastructure updating the Configuration Management Database.
  
• Making Changes and recommendations for enhancing server infrastructure decommissioning of hardware including servers storage devices and other relevant components including coordination of disposal.
  
• SSL/TLS certificate signing and reporting.
  
• Support to maintain and update Application Portfolio Management solution Cis.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 5 years of experience with ITIL Change management
  
• SSL/TLS certificate is required
  

Skill Set Requirements:

ITIL Management:

• Demonstrated experience building and managing change requests.
  
• Demonstrated experience with managing a Configuration Management Database.
  
• Demonstrated knowledge with ITIL concepts and procedures.
  
• Demonstrated knowledge with Corporate Change Incident Problem and Release Management.
  
• Demonstrated knowledge of Datacentre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Datacentre.
  

Documentation and Communication:

• Demonstrated knowledge for engaging appropriate internal or external service provider resources as required to resolve issues in order to mitigate support failure and interruption to Datacentre operations.
  
• Demonstrated knowledge of guiding monitoring and coordinating work conducted by internal and external service providers providing direction on work procedures and ensuring mitigation of adverse impact.
  
• Demonstrated ability for strong documentation and writing skills.
  
• Demonstrated knowledge for providing incident resolution.
  
• Demonstrated knowledge of engaging vendors to address incidents/issues.
  
• Demonstrated ability of working with and supporting multiple technical teams.
  
• Demonstrated knowledge in using Office 365 Remedy/eSMT ticketing system
  

Technical Knowledge:

• Demonstrated knowledge building IT infrastructure.
  
• Demonstrated knowledge working with and supporting multiple technical teams.
  
• Demonstrated knowledge with VCentre VMware and building and maintaining virtual servers.
  
• Demonstrated knowledge building and supporting servers of WindowsSolaris AIX
  
• Demonstrated knowledge of networking installation supporting and configuring network devices (routers switches firewalls and load balancers).
  
• Demonstrated knowledge building and supporting backup infrastructure.
  
• Demonstrated knowledge installing configuring and supporting SAN and Tape Library Infrastructure
  
• Demonstrated knowledge of server installation and configuration and loading of the Operating System including virtual servers
  

Certificate Support:

• Demonstrated experience in SSL/TLS certificate signing and support.