Manager Technology Account Management

• Ensures the end-to-end delivery of business initiatives for the market related to Issuing & Acquiring business, but not limited to. Take ownership of the delivery of solutions after the sale has been completed by driving the initiation process of implementation with delivery units such as product delivery, franchise, and technology, to ensure internal and external satisfaction.
• Provides delivery solution inputs during pre-sales and customer business development support to account managers, to ensure that opportunities are assessed, and feasible solutions provided.
• Provides enhanced Program Management for digital strategic and complex initiatives. Maintain a work plan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.
• Partners with EEMEA, IMK, Global P&E, and O&T to support (where possible) the development and implementation of any new product and/or technology enhancement that would complement MPGS offering but not limited to.
• Supports production launch success and operational temperatures with account teams and customer through quarterly operation reviews.
• Acts as escalation contact for all service level and operational issues
• Analyze & optimize customer operational performance when needed. Involve and liaise with the dedicated Customer Technical Services (CTS) resources to ensure optimal operational support.
• Participates with P&E team experts to develop the packaging of professional services for commercial deployments.
• Participates in initiatives to improve Mastercard services and delivery processes.
• Identifies customer needs & arrange for training.
[All About You]
• Strong payments skills and the ability to transform opportunities into business solutions. At ease with analysis of business needs and the ability to provide expertise and feedback technical & business components.
• Business consulting and/or IT & integration experience preferred.
• Ability to support customer delivery engagements towards customers.
• Strong core payments and processing understanding preferred.
• Excellent customer-facing skills, including good communication & negotiation skills.
• Must demonstrate effective leadership and take ownership.
• Strong analytical/problem solving skills.
• Good personal organization & priority management skills.
• Team player, but also able to work independently.
• Agile project management understanding strong plus.
• University education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.