Entry Level Customer Service Assistant

Job Title: EntryLevel Customer Service Assistant

Location: New Orleans LA

Company: DevComNow

Job Type: FullTime

Job Summary:

We are seeking a dedicated and enthusiastic EntryLevel Customer Service Assistant to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service handling inquiries and resolving issues in a timely and efficient manner. This role is perfect for individuals looking to start their career in customer service and grow within a supportive and collaborative environment.

Key Responsibilities:

• Customer Interaction:

  • Respond to customer inquiries via phone email chat and inperson.
  • Provide accurate information about products services and company policies.
  • Assist customers with order placement tracking and returns.

• Issue Resolution:

  • Handle and resolve customer complaints and issues with a positive attitude.
  • Escalate complex issues to senior staff or relevant departments as needed.
  • Follow up with customers to ensure their concerns have been satisfactorily addressed.

• Documentation and Reporting:

  • Maintain accurate records of customer interactions and transactions.
  • Update customer information in the database as necessary.
  • Generate and submit regular reports on customer feedback and recurring issues.

• Team Collaboration:

  • Work closely with team members to achieve overall customer service goals.
  • Participate in training sessions and team meetings.
  • Contribute to a positive and supportive team environment.

Qualifications:

• High school diploma or equivalent required.

• Excellent verbal and written communication skills.

• Strong problemsolving and multitasking abilities.

• Ability to work independently and as part of a team.