Workshop Manager
Posted on :
09-07-2024
Employer Active
1 Vacancy
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Job Description
Job Title: The Workshop Manager is a crucial position in our aftersales service department responsible for overseeing
the daytoday operations of the workshop or service bay. This role requires a combination of technical
expertise leadership skills and organizational abilities to ensure that vehicle maintenance and repair services
are delivered efficiently and effectively.
Managing Technician: Manage a team of automotive technicians providing guidance support and training.
Assign work orders and tasks to technicians ensuring workload is evenly
distributed.
Monitor technician productivity and quality of work.
Quality Control: Ensure that all maintenance and repair work meets the required standards.
Conduct quality inspections and spotchecks to maintain service quality.
Address any issues or concerns related to work quality promptly.
Workflow Management: Coordinate the scheduling of vehicle repairs and maintenance to optimize
workshop efficiency.
Prioritize urgent or highpriority repair jobs to minimize customer wait times.
Maintain a clean and organized workshop environment.
Customer Service: Interact with customers to explain repair recommendations and provide
updates on service progress.
Address customer inquiries and concerns professionally and empathetically.
Strive to exceed customer expectations and ensure high levels of customer
satisfaction.
Parts and Inventory
Management: Request for parts as needed ensuring timely delivery to minimize delays in
repairs.
Maintain accurate records of parts usage and inventory levels
Reporting and Documentation: Maintain records of service and repair activities including parts used and
labour hours.
Provide regular updates to the service manager and other stakeholders.
Requirements
Qualification Bachelors degree in Engineering or a related field.
Experience: Proven experience as an automotive technician with strong technical knowledge.
Previous supervisory or leadership experience in an automotive workshop
Proficiency in using automotive diagnostic equipment and tools.
Soft skills Excellent communication interpersonal and customer service skills.
Technician Productivity
Quality of Work
Workshop Efficiency
Inventory Management
Safety and Compliance
Employee Development
Workshop Cleanliness and Organization
Internal
Contacts Managing Director.
General Manager
AfterSales Manager
Service Manager
External
Contacts : Customers.
Soft skills Excellent communication interpersonal and customer service skills.
Problemsolving and decisionmaking abilities.
Leadership and teambuilding skills
Knowledge of industry regulations and safety standards.
Ability to work in a fastpaced and sometimes highpressure environment.
7. Trainings: Regular training for personnel development
Benefits
Salary: 2000 $.
Status: Bachelor.
Employment Type
Full Time
Key Skills
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