Client Feedback coordinator

Responsibilities

You will work within the Client Feedback function to support the execution of the feedback administrative and operational activities.

These Activities Include

Monitor activities, completion progress, track action plans and execution status of feedback surveys and interviews

Coordinate meetings and share relevant material and information with stakeholders so they can have informed conversations with our clients

Support the function leader in the administrative duties and collaborate with other team members and business units to collect and compile required information

Validate and maintain data sets updated and ready for data reporting

Update relevant marketing materials and process guidelines

Run a central follow up process across line of services for the different feedback activities within the function

Resolve administrative problems by analyzing information, identifying and communicating solutions

Provide information by answering questions and requests on the process.

Maintain a suggestion system by directing and controlling administrative technical aspects in accordance with management directives

Participate proactively in meetings and support with drafting reports and action plans

Knowledge and Skill

Attention to detail

High standard of IT skills - office systems skills and knowledge, particularly Microsoft Excel

Applications and platforms such Salesforce, PowerBi and Altryx is an advantage

Affinity to work with quantitative (complex data) with excellent analytics skills

Ability to streamline manual work, minimize human error, ensure quality and save time/effort

Excellent oral and written communication skills as well as presentation skills

Organized, service-oriented attitude, proactive thinker, networker, information seeker, team player

Take ownership while maintaining positive energy in the face of obstacles or when dealing with complexity

Ability to interact efficiently with senior members of the firm across time zones

Ability to maintain quality service by establishing and enforcing organization standards, maintaining system integrity and security

Education

Bachelor’s Degree in Business Administration, Information Technology or Marketing

Language

Fluency in spoken and written English, proficiency in Arabic is an advantage

Overall Experience

4+ years of experience in a similar role

Specific Experience