Account Manager

Capslock builds exceptional marketing solutions for large partners in the home improvement industry. We don t just advertise our clients products or services we build longterm marketing solutions within the context of permanent partnerships.

Our people are the backbone of everything we do and are our most valuable asset. Our business model demands top talent across the board and we aim to create conditions that attract and retain the best individuals globally.

About you

We are looking for an APlayer who is clientfocused detailoriented selfmotivated digitally savvy and resultsdriven. The Account Manager is responsible for maintaining and cultivating existing CapsLock clients and working with the director of sales to grow the company.

As an Account Manager you will play an important role assisting with all facets of client services and interacting with all departments including IT media creative and analytics. This role provides a great opportunity for growth if you excel in working in a fastpaced environment.

This role will be responsible for key business priorities that help amplify the growth of our business share best practices and implement operational improvements. Reporting to the Sales Director this position requires superior account management skills bigpicture thinking and the ability to successfully lead crossfunctional teams that collectively contribute to multifaceted digital campaigns.

At CapsLock we embrace and respect the collective and unique talents experiences and perspectives of all people. We put a large emphasis on culture and personal characteristics.

Main responsibilities:

• Effectively manage and grow positive client relationships
• Provide weekly client status updates capture action items disseminate info across teams and effectively manage expectations both internally and externally
• Monitor timelines and progress on all client projects
• Ensure clients are clear on all processrelated questions and pivot where necessary
• Develop workflow and process between internal teams & troubleshoot when issues occur
• Develop project timelines and monitor progress
• Facilitate the transition of new clients as they migrate to LM s lead gen campaigns
• Develop and maintain collaborative relationships with teams throughout the organization including Analytics Creative IT and Media Buying
• Maintain an indepth knowledge of client businesses current KPIs and historical activity
• Work with the data team to forecast and track key assigned account metrics (e.g. weekly/monthly sales results and forecasts)
• Stay abreast of industry trends and business opportunities
• Proactively learn and understand industry best practices and future work concepts

Requirements :

• 2 years of relevant work experience
• Efficient with Microsoft Office
• Fluent in English
• Excellent oral and written communication skills
• Ability to multitask establish priorities and organize efficiently
• Clearly communicate and present information
• Demonstrated ability to effectively manage multiple client needs against tight deadlines
• Ability to work independently and remotely
• Ability to work in a fastpaced rapidlychanging environment
• Capable of building and sustaining trust among clients and colleagues
• Can see the bigger picture when working on granular tasks/projects to ensure everything stays on track

Personal Characteristics:

• Smart articulate and polished with excellent problemsolving skills
• Attention to detail and a high level of accuracy are an absolute must
• Ethical with a flexible work attitude
• Humble and craving to learn
• Must be a selfstarter highly organized
• Quick learner and a team player
• A cando attitude and a desire to progress in their career
• Selfmotivated and goaloriented
• Curiosity Honesty & Integrity
• A selfstarter who thrives on responsibility and impressing clients with results
• Motivated to deliver exceptional performance
• Strong desire to work in a multicultural environment

Nice to Have:

• Previous success working in a completely remote role
• Experience working at an agency or brand managing digital marketing campaigns
• Bachelors degree in sales marketing business administration or a related field

Why do we deserve your attention

Not only do we offer abovemarket compensation but we also offer perks and benefits that promote people s well being. Here are some of them:

Remote Work

We offer a truly and fully remote environment. You choose where you are the most productive and comfortable to have an impact.

Ongoing Learning

People at CapsLock are deeply inquisitive and eager to learn new knowledge and skills thats why we support and create learning opportunities like the Free Books program workshops conferences and more.

Home Office

We will cover the equipment and furniture expenses to make sure you have the best workfromhome experience.

Physical Well Being

Fitness is more than a gym membership. We all have different tastes and preferences. That s why we offer an allowance for a flexible fitness program that fits all.

Unlimited Sick Days

We understand that being only human means getting sick or feeling under the weather from time to time so we guarantee you time off as long as you need to recover and get back on your feet.

Fun Stuff

There is never a shortage of fun stuff when you work with amazing people. But we like to spice things up and take them to the next level you will soon learn how.

Remote Work :

Yes

Employment Type :

Fulltime