Customer Success Manager AI amp Legal Tech - ThomsonReuters

About The Role: Become an expert inCoCounsel generative AI software and work closely with law firmsand corporate legal teams to understand their use cases and painpoints; Build trusted relationships with keystakeholders at all levels within targeted prospects and existingclients; Support deal close by overseeing theestablishment and successful administration of Proofs of Conceptand facilitated trials (including oversight of entitlementconfiguration user briefings training and support); Postsale oversee client setup and onboarding(including entitlement and training) and regularly engage withclients to identify new use cases and implement strategies toexpand their return on investment from CoCounsel / GenAI; Capture and communicate voice of thecustomer to relevant TR functions including leadership strategysales proposition presales customer success marketing and productteams; Coordinate resolution of product andother issues impacting customers successful use of CoCounsel; Prepare and deliver project presentations andproject status reports to prospects andclients. About You: Growth mindsetembrace change challenges & diverseperspectives Continuous learner ability tolearn new technologies quickly Crosscollaboration experience working across different functions andsuccessful stakeholder engagement Clientfocused customer engagement skills Creativeand resourceful problemsolving skills Abilityto work independently in a dynamic fastpacedenvironment Excellent presenter andcommunicator who is articulate passionate andknowledgeable Exceptional attention to detailand highly organized Enthusiasm and commitmentto outcomes Adaptive and Self starter whoshows initiative Law degree is stronglypreferred but not required 3 years workingwith or for a Corporate Legal Department or large top tier law firmpreferably in a practice innovation or knowledge managementdepartment is required Experience selling orsupporting softwaresolutions#LIKL1 Whats in itFor You You will join our inclusive culture of worldclass talent where weare committed to your personal and professional growththrough: Hybrid Work Model: Weve adopted a flexible hybrid workingenvironment (23 days a week in the office depending on the role) for our officebased roles while delivering a seamless experiencethat is digitally and physicallyconnected