RMCSMSCSM

Urgent Hiring in BFSI

Product : Branch Banking (Cross Sell).

Location : Mumbai Juhu Mahim Santacruz Lokhandwala Kurla Bandra Byculla Imamwada(Bhendi Bazar) Dongri Mohd Ali road Hasnabad (Mazgaon).

Position : RM/CSM/SCSM.

CTC : Upto 7 Lacs.

Relationship Manager HNI
Budget : Up to 7 Lacs

Customer service manager (CSM)
Budget : Up to 4.5 Lacs

Senior Customer service manager (CSM)
Budget : Up to 6.5 Lacs

Relationship Manager / Customer Service Manager / Senior Customer Service Manager

Responsibilities:

• Build and maintain relationships with clients to ensure their financial needs are met.
• Offer personalized banking and investment services.
• Crosssell banking products and services to increase client satisfaction and bank revenue.
• Monitor client accounts and resolve any issues or concerns promptly.
• Conduct regular training and development programs for customer service staff.
• Develop and implement customer service strategies aligned with bank objectives.
• Lead and motivate a team of customer service managers across different locations.
• Handle complex customer service issues and escalations.
• Monitor customer feedback and implement improvements as needed.
• Analyze service metrics and prepare reports for management.

Skills Required:

• Strong interpersonal and communication skills.
• Knowledge of banking products investment options and financial markets.
• Ability to analyze financial information and provide sound advice.
• Sales and negotiation skills to expand the client base and increase revenue.
• Ability to handle stressful situations and resolve conflicts professionally.
• Proven experience in a senior customer service management role within the banking sector.
• Strong financial acumen and understanding of banking products and services.
• Ability to analyze data and make datadriven decisions for continuous improvement.