Entry Level Customer Service Assistant

At Brandy Sphere we embody the essence of innovation dedication and excellence in the realm of sales. As a dynamic sales company we are committed to delivering unparalleled solutions tailored to meet the diverse needs of our clients.

Job Description:

We are seeking a motivated and customerfocused Entry Level Customer Service Assistant to join our team in Freehold NJ. The Customer Service Assistant will support the customer service team in providing exceptional service to our clients handling inquiries and ensuring a positive customer experience.

Salary range: $38000 to $48000 annually

Key Responsibilities:

• Assist in managing inbound and outbound customer calls in a professional manner.
• Provide accurate information regarding BrandySphere’s services pricing and promotions.
• Help resolve customer inquiries issues and complaints promptly and effectively.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow communication scripts and guidelines during customer interactions.
• Identify customer needs and suggest appropriate products or services.
• Support the customer service team in achieving performance metrics and targets.
• Stay updated with product knowledge company policies and industry trends.

Requirements:

• High school diploma or equivalent; some college coursework is a plus.
• Excellent verbal and written communication skills.
• Strong problemsolving skills and attention to detail.
• Ability to multitask prioritize and manage time effectively.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customerfocused attitude with a commitment to providing exceptional service.

Benefits:

• Health dental and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Wellness programs and gym membership discounts.
• Companysponsored events and teambuilding activities.