Help Desk Coordinator 1

Help Desk Coordinator 1

Location: 25 Market Street Trenton NJ 08625 Hybrid

Duration: 6 Months

Job Description:

• Position is a hybrid model. Shift needed is Tuesday thru Saturday. This includes MondayFriday 8:30 am 4:30 pm and Saturday 7:00 am to 3:00 pm. There will be two weekday remote days and remote on Saturday. First few weeks will be onsite for training

Note: 35hour work week

All training will be conducted on premises at 25 Market St. Trenton NJ.
2year college degree or equivalent technical study preferred
Training on the AOC procedures and system will be provided.

Summary:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fastpaced iterative deadlinedriven environment and have the ability to organize prioritize and meet established deadlines. The analyst will adhere to established Help Desk IT policies procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server Active Directory and Office 365 training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel Word and Visio
• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the daytoday operating environment available tools and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide followup status to endusers in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Skills and Experience:

• Required Data entry 3Years
• Experience using email (Outlook)Required 2Years
• Experience working in a position requiring calm demeanor when dealing with upset users Required2Years
• Experience with MS Excel Highly desired 1Years
• Experience with MS Word Highly desired 1Years
• Experience with MS Visio Highly desired 1Years
• Global Candidate Requirements

Microsoft Windows 10 Knowledge of Microsoft Windows Server,Active Directory,Word and Visio Must have good clear communication skills