Deskside Analyst

Job Title: Deskside Analyst

Job Type: Contract; FullTime

Location: Moncton NB Canada (Onsite)

About the Company:

Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing insurance software learning programs and other business services to producers agribusiness owners and agrifood entrepreneurs across the country.

Responsibilities:

• We are looking for strong experience with hardware and desktop software applications with the following key responsibilities:
  

• Resource must have own mode of transportation to travel.
  

• Experience providing desktop hardware and software support to users.
  

• Experience administrating/supporting computer enduser devices in a large complex environment supporting device hardware (e.g. PCs and Macs mobile devices and peripherals) operating systems device imaging application installation deployment and security tools.
  

• Experience troubleshooting and managing file and print services.
  

• The ability to communicate effectively and professionally including producing written technical material that is concise grammatically correct and structured to communicate the intended message with high efficacy.
  

• The successful candidate must be fluent in both French and English with strong verbal and written skills.
  

Duties will also include:

• Manage & support enduser devices (laptops desktops rugged tablets mobile phones printers etc)
  

• End user software support Windows 10 and Windows 11 MacOS Microsoft Apps for Enterprise (O365) and other desktop software applications
  

• Provide Tier 2 support which includes a dedicated service for walk up support to endusers.
  

• Image deploy and configure new computers/laptops and install various software application.
  

• Recording all inventory incidents/service request ticket updates into our incident management system.
  

• Meeting Room support.
  

Requirements:

Required Experience

• 12 years of previous Deskside experience
  

• This is a bilingual position. Strong verbal and written communication skills in both French and English is required.
  

Required Skills:

• Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
  

• CompTIA A or equivalent experience
  

• Good communication time management and mathematical skills
  

• Dependable and reliable
  

• Attention to detail and documentation you take pride in your work.
  

• Basic knowledge of desktops laptops printers tablets mobile phones and computer related peripherals
  

• Clean criminal record and driving abstract.
  

Nice to Have:

• Meeting Room support experience would be an asset.
  

• Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.