Customer Agent

Contract Details: MondayFriday ( Part time and Full time )

Position: Customer Agent

Company: Basic American Supply

JOB SUMMARY :

Basic American Supply is a leading supplier of highquality products to businesses and consumers across the country. We are currently seeking a dedicated and enthusiastic Customer Agent to join our team on a Fulltime /Part time basis Monday through Friday.

As a Customer Agent you will be responsible for providing exceptional customer service to our clients. This includes answering inquiries resolving issues and ensuring customer satisfaction. You will serve as the primary point of contact for our customers building and maintaining strong relationships to promote loyalty and retention.

Key Responsibilities:

Respond to customer inquiries via phone email and chat in a timely and professional manner

Provide accurate information about our products services and policies to customers

Troubleshoot and resolve customer issues effectively and efficiently

Maintain a high level of customer satisfaction through proactive communication and problemsolving

Collaborate with other departments to ensure timely and accurate resolution of customer issues

Process orders returns and exchanges according to company policies and procedures

Keep accurate records of customer interactions and transactions

Continuously identify areas for improvement and provide feedback to management

Stay uptodate on company products services and policies to provide accurate information to customers

Adhere to company guidelines and standards for customer service excellence

Qualifications:

High school diploma or equivalent required some college preferred

Minimum of 12 years of customer service experience preferably in a call center or retail environment

Excellent communication skills both written and verbal

Strong problemsolving and conflict resolution abilities

Ability to multitask and prioritize in a fastpaced environment

Proficient in Microsoft Office and experience with customer management systems

Positive attitude and strong customer service orientation

Ability to work independently and as part of a team

Flexibility to work occasional evenings or weekends as needed

At Basic American Supply we value our employees and strive to create a positive and inclusive work environment. We offer competitive compensation benefits and opportunities for growth and development.

If you are a motivated and customerfocused individual looking to join a dynamic team we encourage you to apply for the position of Customer Agent at Basic American Supply. We look forward to hearing from you!

Remote Work :

No