Senior Technician ID 2054

About us:

STAFIDE a global TechTalent consulting company dedicated to connecting businesses with exceptional technical professionals. Leveraging our deep industry knowledge and expertise in sourcing niche technical skills we streamline the hiring process for companies around the world. Our mission is to empower organizations to achieve their digital transformation goals by providing toptier tech talent and comprehensive recruitment solutions. We are committed to exceeding the expectations of our clients and candidates ensuring access to a vast network of tech talent and opportunities across the globe.

As a Senior Technician you will:

• Perform enduser support by providing timely and accurate IT Service Desk services such as incident management problem escalation remote assistance training and enduser guidance.
  
• Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant secondline support in case of performance degradation or downtime.
  
• Advise ITCS management on corrective actions or procurement actions required to correct detected weaknesses in system functionality.
  
• Gather comprehensive information about IT Service Desk trouble tickets to facilitate escalation to the correct secondline support area and ensure a short timetofix period.
  
• Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom applications.
  
• Support in planning and conducting exercises.
  
• Perform level 1 service support either remotely or onsite.
  
• Perform other duties as required.
  

What You Bring to the Table:

• At least 1 year of recent experience related to IT Service Desk functions.
  
• Prior experience working in an international environment comprising both military and civilian elements.
  
• Knowledge of service operations processes service delivery reporting and continuous improvement.
  
• Extensive experience in enduser support in general.
  
• Experienced in using ITSM tools such as BMC Remedy Jira ServiceNow etc.
  
• Knowledge and experience in the installation maintenance and troubleshooting of MS Windows 10 MS Office Visio and Microsoft Edge.
  
• Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN).
  
• Experience with Outlook configuration administration and troubleshooting in MS Active Directory and Exchange.
  
• Good knowledge of network technologies including VPN WiFi networks and mobile data communications.
  
• Ability to create workflows process flows and Knowledge Base documentation periodically and ensure regular updates.
  
• Customer focus and service orientation with highly effective interpersonal skills in dealing with demanding customers under high workload.
  
• Good written and verbal communication skills with the ability to present complex issues clearly to different levels of the audience.
  

You should possess the ability to:

• Perform user administration in MS Active Directory and Exchange.
  
• Demonstrate customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
  
• Troubleshoot and administer Outlook in an MS exchange environment.
  
• Work with Windows Server Windows Operating Systems MS Office PC Hardware Networking Hardware Networking Protocols Desktop Troubleshooting and Telephony.
  
• Utilize ITIL Foundation knowledge.
  
• Use call center tracking tools and support software tools proficiently.
  
• Automate IT tasks processes and procedures efficiently.
  

What We Bring to the Table:

• A collaborative and innovative workplace that encourages creativity and supports professional growth.
  
• Opportunities to lead and implement cuttingedge technology solutions in a robust environment.
  
• Competitive compensation and benefits with opportunities for career advancement and continuous learning.
  
• A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direction.
  

About us: STAFIDE, a global TechTalent consulting company dedicated to connecting businesses with exceptional technical professionals. Leveraging our deep industry knowledge and expertise in sourcing niche technical skills, we streamline the hiring process for companies around the world. Our mission is to empower organizations to achieve their digital transformation goals by providing top-tier tech talent and comprehensive recruitment solutions. We are committed to exceeding the expectations of our clients and candidates, ensuring access to a vast network of tech talent and opportunities across the globe. As a Senior Technician, you will: Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training, and end-user guidance. Proactively monitor the IT Service Desk incident management system, act on incidents, and alert relevant second-line support in case of performance degradation or downtime. Advise ITCS management on corrective actions or procurement actions required to correct detected weaknesses in system functionality. Gather comprehensive information about IT Service Desk trouble tickets to facilitate escalation to the correct second-line support area and ensure a short time-to-fix period. Ensure timely provisioning and maintenance of client software, ranging from standard office automation software to specialized business applications, including custom applications. Support in planning and conducting exercises. Perform level 1 service support either remotely or on-site. Perform other duties as required. What You Bring to the Table: At least 1 year of recent experience related to IT Service Desk functions. Prior experience working in an international environment comprising both military and civilian elements. Knowledge of service operations, processes, service delivery, reporting, and continuous improvement. Extensive experience in end-user support in general. Experienced in using ITSM tools such as BMC Remedy, Jira, ServiceNow, etc. Knowledge and experience in the installation, maintenance, and troubleshooting of MS Windows 10, MS Office, Visio, and Microsoft Edge. Experience in the installation and maintenance of mobile computing solutions (e.g., VPN access, Notebooks, Remote Access, and WLAN). Experience with Outlook configuration, administration, and troubleshooting in MS Active Directory and Exchange. Good knowledge of network technologies including VPN, WiFi networks, and mobile data communications. Ability to create workflows, process flows, and Knowledge Base documentation periodically and ensure regular updates. Customer focus and service orientation with highly effective interpersonal skills in dealing with demanding customers under high workload. Good written and verbal communication skills with the ability to present complex issues clearly to different levels of the audience. You should possess the ability to: Perform user administration in MS Active Directory and Exchange. Demonstrate customer focus and service orientation, as well as highly effective interpersonal skills in dealing with demanding customers under high workload. Troubleshoot and administer Outlook in an MS exchange environment. Work with Windows Server, Windows Operating Systems, MS Office, PC Hardware, Networking Hardware, Networking Protocols, Desktop Troubleshooting, and Telephony. Utilize ITIL Foundation knowledge. Use call center tracking tools and support software tools proficiently. Automate IT tasks, processes, and procedures efficiently. What We Bring to the Table: A collaborative and innovative workplace that encourages creativity and supports professional growth. Opportunities to lead and implement cutting-edge technology solutions in a robust environment. Competitive compensation and benefits, with opportunities for career advancement and continuous learning. A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direction.