Service Technician Permanent

CoreFactor is searching for a a Technical Support & Service Technician for one of its clients in the GTA.

The successful incumbent will be part of a team responsible for providing automated robotic plasma cutting solutions primarily for use in the structural steel market.

Our clients Service department is responsible for providing technical support to direct enduser customers for service / maintenance contracts and warranty related solutions as well as troubleshooting and problem solving with respect to customer issues.

The team are expected to deliver results while contributing to the organziation s ongoing business activities and priorities as well as meeting internal and external customer requirements in a timely discreet and ethical manner.

Major Responsibilities:

• Must be able to converse in the English language at a high level both written and spoken
  
• Global technical support both via the CallCenter and onsite
  
• Responsibilities include technical phone/email/Skype support during normal business hours and periodic overnight support via 24/7 phone system
  
• Onsite responsibilities include commissioning and training of customer during installation machines mechanical and electrical trouble shooting calibration and review of completed production units and other services as required
  
• The person in this position must be highly technical with an understanding of electrical mechanical pneumatic and robotic systems and the ability to troubleshoot complex problems
  
• Must have strong communication skills; This position has contact with a variety of people and personalities at all levels requiring the role to manage both up and down as well as develop relationships with our Customers
  
• Understands the Mission Critical nature of our customer base; promotes an exceptional service experience that ensures all customers treated in a professional and consistent manner and aligns priorities to ensure minimal downtime on machines.
  
• To actively participate in company staff or individual oneonone meetings on an ongoing basis for the purposes of effective teamwork enhanced communication and progressive cooperation strategies within the department as well as other departments across the company.
  
• To continually contribute to the profitability of the company and ongoing business operations by initiating recommending and implementing continuous improvement strategies and initiatives.
  
• To fully abide and actively support the organization s Environmental Health & Safety policies practices and procedures with respect to protecting the environment the conservation of nature resources and the Health & Safety of all employees.
  
• To conduct any general duties specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional manner
  
  

Requirements

Minimum Experience & Training Requirement:

• Excellent communication skills in English both verbal and written
  
• 25 years of technical service or maintenance experience in a manufacturing environment
  
• Understanding of industrial environments automation engineering and production processes mechanical electrical and pneumatic systems
  
• Experience and/or knowledge of Plasma cutting or the steel fabrication industry also an asset
  
• Must have Valid Passport and ability to travel internationally up to 50%
  
• High level of integrity confidentially and accountability; Strong organizational skills
  
• Effective computer skills; Microsoft Office and Computer Aided Design (CAD) Software.