Consulente del servizio clienti italiano

Tasks

Fast learners meticulous stoic and disciplined candidates are talents we look for.

Provide front line support to our customers via live chats phones & emails promptly.
Answering queries and resolving client issues regarding our products platforms and
promotions in accuracy.
Address customers feedbacks as well as complaints professionally responsible for meeting
customers expectation.
Liaising with other departments and to keep up with the progress to ensure clients queries are
solved in timely manner.
Record and update customer data and other relevant information when necessary.
Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
Attend to adhoc tasks as assigned by Team Lead.

Requirements

Diploma or above.
Must be fluent in Italian in terms of written and verbal communication skills.
Proficiency in additional languages such as English will be an added advantage.
Willing to accept rotational shift work (including weekends if required).
Proficient in Microsoft Office and basic computer skills.
Excellent communication and interpersonal skills.
A logical and analytical approach to problem solving.
Strong ethics with ability to manage confidential information.
Sharp time management skills and strong sense of responsibility towards duty.
Desirable:

12 years working experience preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
A genuine interest in working in financial markets and client services.
Strategic thinker with an analytical mind and strong problemsolving skills.