To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
To maintain a friendly yet unobtrusive manner with all guests.
To possess a management ability that ensures a successful handling of the outlet.
To control reservations and seating of the outlet.
To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all colleagues.
To anticipate, in advance, all materials and supplies and assure their availability.
To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
To observe daily conditions of all physical facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
To prepare colleague schedules, which allow for appropriate service while controlling labour costs and overtime.
To communicate with other departments to ensure a supporting team of professionals.
To communicate with the Outlet Manager, Chef, and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns.
To ensure a safe working environment for all colleagues within the outlet.
To forecast covers and revenues and then schedules accordingly.
To develop all colleagues for future advancement.
To recommend salary adjustments, transfers, promotions and dismissals.
To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
To assist in completing and conducing performance evaluations for all colleagues.
To maintain a daily log for communication between outlet colleagues.
To promote good public relations and handle complaints or concerns of guests.
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