Bilingual Japanese English Customer Service Representative

Who are we
Our client is a business process outsourcing company that offers amazing career opportunities and benefits to everyone across the globe in 29 countries speak 60 languages and employ over 55000 people worldwide!

Job Descriptions:

• Handle pre and post reservation inquiries by phone email and fax
• Handle customer requests by phone and email
• Modify change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrangement special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support.

Job Requirements:

• Excellent communication skills in Japanese & English
• Excellent commercial understanding;
• Problem solving
• Sense of responsibility
• Independent and customer friendly
• Experienced with Customer Care internet and hotel industry

Working Hours:
5 working days rotational shift (MonSun) 8am 10pm (9 hours/day)

Remuneration:
Total package up to MYR 8500

Consultant in Charge
Angel Chok

Up to RM8500 (base package: Base Language allowance)

Remote Work :

No