Customer Service

Customer Service (Mandarin Speaking)
Full Time Position KL

Job Responsibilities:

• Provide outstanding customer support through various channels (email chat) to resolve inquiries and issues related to our fintech products and services.
• Educate customers on the features and benefits of our fintech solutions assisting them in maximizing the value of our products.
• Troubleshoot and resolve technical issues related to our fintech applications collaborating with internal teams to ensure timely and effective solutions.
• Maintain a deep understanding of our fintech products services and industry trends to offer informed and relevant assistance to customers.
• Handle customer complaints with empathy and professionalism escalating issues when necessary to ensure customer satisfaction.
• Document customer interactions and feedback accurately in our customer relationship management (CRM) system.
• Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Stay updated on company policies procedures and product updates to provide accurate and current information to customers.

Job Requirements:

• Proven experience as a Customer Service Representative preferably in the fintech industry.
• Excellent verbal and written communication skills.
• Exceptional problemsolving and troubleshooting abilities.
• Ability to work independently and collaboratively in a fastpaced environment.
• Proficiency in using customer support software and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with patience and professionalism.
• A passion for helping customers and providing topnotch service.
• Bachelors degree in Finance Business Information Technology or a related field.
• Experience with specific fintech products or platforms.
• Read write and speak in Mandarin is a must.

Remuneration:

MYR 5500

Consultant in charge:

Ken Ng 6

Remote Work :

No