Technical Support Engineer
Posted on :
04-07-2024
Employer Active
1 Vacancy
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Job Description
- Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
- Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
- Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- High responsibility in continuous improvement in service quality and efficiency
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
Employment Type
Full Time
Department / Functional Area
Key Skills
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