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• Maximise occupancy levels by reviewing and revising revenue strategies.
• Work with the Sales and Events Teams to maximise corporate and group rates.
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department.
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy.
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.
• Participate in the organisation of hotel promotional activities.
Full Time