Experience Design Senior Officer

The Experience Design Senior Officer is responsible for leading and overseeing the design and implementation of exceptional user experiences across various touchpoints within an organization. Their primary focus is on creating seamless, intuitive, and engaging experiences for customers, employees, and stakeholders. This role involves conducting user research, analyzing user feedback and behavior, and collaborating with cross-functional teams to design and optimize digital interfaces, products, and services. The Experience Design Senior Officer also plays a key role in defining and upholding design standards, ensuring consistency and excellence in user experience across all channels and platforms.