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You will be updated with latest job alerts via emailPosition: Problem Management Analyst
Location: Owings Mills MD #REMOTE
Contract 2 Hire
Job Description:
Key Responsibilities:
Problem Identification and Analysis:
o Monitor IT systems to identify recurring issues and potential problems.
o Analyze incident records to identify trends and root causes of issues.
o Perform detailed investigations into complex problems to determine root causes.
Problem Resolution:
o Collaborate with IT teams and stakeholders to develop and implement effective solutions.
o Document and track the progress of problem resolution efforts.
o Ensure that resolved problems are adequately documented and communicated to relevant parties.
Continuous Improvement:
o Propose and implement process improvements to prevent the recurrence of problems.
o Conduct postimplementation reviews to assess the effectiveness of solutions.
o Maintain and update problem management databases and knowledge bases.
Reporting and Documentation:
o Prepare detailed reports on problem trends root causes and resolution efforts.
o Maintain accurate and comprehensive documentation of problem management activities.
Stakeholder Communication:
o Act as a liaison between technical teams and business stakeholders.
o Communicate problem status resolution plans and impacts to relevant parties.
Compliance and Best Practices:
o Ensure adherence to ITIL (Information Technology Infrastructure Library) best practices.
o Stay updated on industry trends and advancements in problem management.
Qualifications:
Certifications (if wanted): ITIL V3/4 Foundation or higher.
Thanks & Regards
LAXMAN
KMM Technologies Inc.
CMMI Level 2 ISO 9001 ISO 20000 ISO 27000 Certified
WOSB SBA 8(A) MDOT MBE & NMSDC MBE
Tel: (240)Email:
Remote