Front office Executive - Medical

Summary

Primary Responsibilities

• Warmly welcome and assist patients and visitors with professionalism
• Coordinate appointment scheduling and followup to optimize medical staff productivity
• Handle incoming calls and messages promptly directing them to the appropriate parties
• Preserve the accuracy and confidentiality of patient records
• Respond to patient inquiries offering information on services appointments and general questions
• Collaborate with medical and administrative teams to ensure seamless patient flow and service provision
• Accurately process billing and insurance details
• Maintain the cleanliness and organization of the front office area
• Support administrative tasks including data entry filing and inventory management
• Comply with all regulatory and compliance standards governing front office procedures

Qualifications

• High school diploma or equivalent; additional certification in healthcare administration is advantageous
• Demonstrated experience as a front office executive or similar position preferably in a medical setting
• Familiarity with medical terminology and healthcare operations
• Proficiency in utilizing healthcare software and electronic medical records (EMR) systems
• Strong interpersonal and communication skills for effective interaction with patients staff and visitors
• Exceptional organizational and multitasking capabilities within a dynamic environment
• Keen attention to detail and a steadfast commitment to patient data confidentiality
• Ability to maintain composure and professionalism in demanding situations
• Understanding of medical billing and insurance processes
• Willingness to uphold all regulatory and compliance requisites in a healthcare setting

customer service,medical terminology,communication,appointment scheduling,front office,voice process