Customer Experience Specialist till Samsung Stockholm

Samsung Nordics offers an exciting work environment where innovation and technology meet. Here you get the opportunity to work with groundbreaking products and solutions that shape the future. We value diversity creativity and professional development. Apply for this position and let your drive create change in one of the worlds leading technology companies!

Om uppdraget:
Are you passionate about creating exceptional online experiences Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction If so we have an exciting opportunity for you!

As the Customer Experience Manager for our B2B sites/shopapp and partner platforms you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only userfriendly and accessible but also a pleasure to navigate. Youll be the driving force behind crafting a seamless and positive experience for every visitor.

Responsibility

• Own the sites and optimize the customer journey
• Align with stakeholders what the channel strategy is and what goals are set for each channel
• Work data driven on how we reach the goals and build a backlog of initiatives to prioritize with stakeholders
• Collect a backlog of initiatives outside D2C to secure we are following up and communicating enhancements & issues
• Reach out to EO (European office) and identify ongoing initiatives
• Test & QA EO/HQ driven development
• Request UX/Copy support when needed inside and outside team
• Align ongoing enhancements for Open & adjust to suit /Business & EPP
• Issue management when issues are found on site escalate in proper manner and collaborate with the right instances to secure functional site
• Support Merchandise team with EPP & /Business perspective & updates
• EPP enhanced partnership program
• Learn the AEM (adobe experience manager) to be able to request optimizing (ex scheduling)
• Look into customization for the mapping of the sites (student B2B B2C)
• PIC (person in charge) for /Business including SMB (small medium business) and B2B
• Know how to create tickets to optimize user journey

Skills

• A few years of experience with similar assignments such as webresponsible or appresponsible
• Working with data driven approach
• Stakeholder management and used to navigating between requests dependencies value and time
• Backlog management
• Comfortable and enjoys working with both technical and design development
• Fluent in English

START: Enligt verenskommelse
PLATS: Gteborg
OMFATTNING: Heltid
LN: Fast ln
KONTAKT: Mattias Marberg (fr frgor om tjnsten ej anskningar)
SISTA ANSKNINGSDATUM: Urval sker lpande
UPPDRAGET LPER: 05 aug 2024 04 aug 2029 med mycket god chans till frlngning
ANSTLLNING:Fr denna tjnst anstlls du som konsult via Oddwork och arbetar ute p uppdrag hos bolaget.

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