Position Title:Infrastructure Business Systems Analyst
INFRASTRUCTURE BSA
*MUST be local to Portland OR or Fort Mill SC. HYBRID
Not accepting relocating candidates at this time
Purpose:
Provide leadership in gathering clarifying and documenting requirements for IT Windows 11 infrastructure projects. Responsible for facilitation of work throughout the entire IT life cycle: work with IT architects to identify technical solution(s); support project management; oversee project work and customer status; facilitate testing.
Essential Duties and Responsibilities:
Responsibilities:
- Define scope and nature of pilot(s)
- Communication with pilot users setting expectations etc.
- Define/refine role of floor walker (understand responsibilities and process do we need partial or full night shift How to fix machines not on plugged in vs. failed migration)
- Careful collaboration with UX team for message creation and timing of end user communications
- Work with IT at all locations to define their schedule within the Maser Migration Schedule as well as scope of migration/batch (location depts. etc.)
- Determine limits/capacity for nightly migration (network limit support limit etc.)
- Communicate with internal teams re: general scope parameters for batch creation
- Take exceptions/issues from stakeholders and coordinate with local IT for remediation
- Work with local IT help desk or OMI to remediate any issues on migration
- Take a careful/strategic approach and coordination with regarding VIP migration for both OpCom and other VIPs
- Participate in Quarterly IT Shop Win11 Meetings and Monthly Q&A Sessions facilitated by the central IT team
Requirements
- selfstarter capable of initiating plans/actions without waiting for direction from other teams
- ability to quickly and clearly communicate and collaborate with stakeholders Client Engineering local IT floor walkers etc.
- ability to assess and balance multiple priorities when creating migration schedules
- basic understanding of all aspects of the standard infrastructure processes
Deliverables:
- Detailed documentation: business functional and technical requirements; use and test cases (ensure traceability)
- Detailed design decision documentation: who made approved and agreed on decision and/or alternative suggestions
- Landscape documentation: current mode of operation (Asis)
- Test cases based upon functional and technical requirements
- Detailed documentation: work instructions configuration guides operation/administrative guides (as needed)
Knowledge Skills and Abilities:
Technical/Analytical
- Ability to decompose business requirements into functional and technical requirements
- Ability to use activity sequence and/or data flow diagrams to identify performance requirements
- Experience writing Use Cases
- Ability to analyze and document business and system processes
- Ability to perform a gap analysis using business process diagrams data models and requirements
- Ability to locate the cause of problems in business process flows
- Ability to identify problems and gaps at the program or system level and recommend alternative solutions
- Ability to identify test data based on business requirements system requirements system documentation and enduser documentation
- High level of skill with MS Office tools including Visio and Excel
Communication
- Ability to facilitate meetings and document outcomes
- Ability to communicate technical concepts in understandable terms to the business community
- Excellent verbal and written communication skills including English language pronunciation and grammar
- Ability to lead a group of subject matter experts and information technology professionals through a business problem definition process
- Ability to communicate effectively with various levels of senior management
- Ability to organize and document business problems for presentation and discussion
- Ability to develop and deliver formal presentations when required
- Strong customer service orientation/attitude
Leadership
- Ability to take charge and lead tasks to completion
- Ability to monitor workload across team of engineers and analysts adjusting assignments as needed to meet schedule and budget deadlines
- Must be comfortable and have a proven track record of working well under pressure delivering quality results and meeting task schedule/deadlines while meeting or exceeding business requirements and goals
- Must be able to work independently and also work well with others
- Must demonstrate initiative and ability to selfmanage time and tasks with minimal direction
Other
- Knowledge of Network Hardware and Software Server Hardware and Server Operating Systems
- Working within a structured Systems Development Life Cycle Methodology is preferred
- Experience documenting and supporting switching routing firewall VPN wireless content networking and network management systems across a wide range of complex architectures platforms and mediums