drjobs UKCC Agent GSCs العربية

UKCC Agent GSCs

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1 Vacancy
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Jobs by Experience drjobs

2 - 3 years

Job Location drjobs

Cairo - Egypt

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Impact on the Business

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Customers / Stakeholders

  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
  • Generating customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues and understands how and when to escalate

Leadership & Teamwork

  • Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
  • Values diversity amongst team

Operational Effectiveness & Control

  • Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
  • Maintains HSBC internal control standards
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

Employment Type

Full Time

Company Industry

Accounting

Department / Functional Area

Administration

Key Skills

About Company

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