Director of Rooms

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Director of Rooms

As the Director of Rooms, you oversee all aspects of the Rooms Division at Hawar Resort by Mantis. This includes managing the Front Office, and Guest Services departments to ensure the highest standards of service and guest satisfaction.

What Is In It For You

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!
  

Key Responsibilities

• Leadership and Management: Lead, motivate, and manage the Rooms Division team, including Front Office, and Guest Services. Develop and implement departmental strategies and goals that align with the overall resort objectives. Conduct regular staff meetings to ensure effective communication and collaboration across the departments.
• Guest Experience: Ensure a seamless and exceptional guest experience from check-in to check-out. Address and resolve guest complaints and issues promptly and effectively. Implement and maintain high standards of service and operational excellence.
• Operational Management: Oversee daily operations of the Rooms Division to ensure efficiency and effectiveness. Monitor and analyze room inventory and occupancy levels to maximize revenue. Ensure compliance with all safety, security, and health regulations.
• Financial Management: Develop and manage the Rooms Division budget, ensuring cost control and profitability. Monitor financial performance and implement corrective actions as necessary to achieve financial targets. Prepare regular financial reports for senior management.
• Staff Development: Recruit, train, and develop staff to maintain a high-performance team. Conduct performance appraisals and provide ongoing feedback and coaching. Foster a positive work environment and promote teamwork and professional development.
• Quality Assurance: Implement and monitor quality assurance programs to maintain service standards. Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met. Develop and implement standard operating procedures and policies for the Rooms Division.
• Collaboration: Work closely with other department heads to ensure coordinated and efficient resort operations. Participate in executive meetings and contribute to overall resort strategy and decision-making.
• Guest Relations: Build and maintain strong relationships with guests to encourage repeat business and positive reviews. Stay informed of industry trends and best practices to continuously improve guest services.