Daily Operations Management:
- Supervise all maintenance and repair activities in the center.
- Ensure adherence to preventive and emergency maintenance schedules.
- Ensure all equipment and tools used in maintenance are ready and available.
Team Management:
- Hire, train, and develop technical and administrative staff.
- Motivate the team to achieve optimal performance.
- Evaluate employee performance and develop plans for improvement.
Planning and Organization:
- Develop work plans and schedules to achieve center goals.
- Organize resources necessary for efficient maintenance operations.
Customer Service:
- Ensure excellent customer service and effectively handle complaints and inquiries.
- Communicate with customers to provide advice and recommendations regarding maintenance.
Financial Control:
- Prepare and monitor the service center's budget and financial reports.
- Manage costs and expenses to ensure targeted profitability.
- Work on increasing revenues through additional services and special offers.
Compliance and Quality:
- Ensure adherence to technical, health, and safety standards and regulations.
- Implement quality assurance procedures and continuously improve processes.
Spare Parts Management:
- Ensure proper knowledge of spare parts and manage inventory effectively.
- Handle procedures for ordering spare parts from the manufacturer and ensuring their timely delivery.
Continuous Improvement:
- Stay updated with the latest technologies and trends in motorcycle maintenance.
- Propose and implement improvements to maintenance operations and services.