drjobs Customer Experience Representative العربية

Customer Experience Representative

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1 Vacancy
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Jobs by Experience drjobs

0 - 2 years

Job Location drjobs

Amman - Jordan

Monthly Salary drjobs

JOD 2000 - 5000

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

  • Work in an energetic call center environment answering inquiries through live chat, calls, emails, or social media platforms.
  • Listen to customers’ questions and concerns and provide answers or responses.
  • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
  • Review or make changes to customer accounts.
  • Handle complaints, return requests, and service inquiries.
  • Record details of customer contacts and actions taken.
  • Research answers or solutions as needed.
  • Help retain customers by answering customer questions and complaints in a helpful and professional manner.
  • Refer and/or escalate customers to supervisors, managers, or others who can help when and if needed.

Employment Type

Full Time

Department / Functional Area

Helpdesk / Customer Service / Telecalling

About Company

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