Customer Experience Representative
Posted on :
21-10-2024
Employer Active
1 Vacancy
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Job Description
- Work in an energetic call center environment answering inquiries through live chat, calls, emails, or social media platforms.
- Listen to customers’ questions and concerns and provide answers or responses.
- Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
- Review or make changes to customer accounts.
- Handle complaints, return requests, and service inquiries.
- Record details of customer contacts and actions taken.
- Research answers or solutions as needed.
- Help retain customers by answering customer questions and complaints in a helpful and professional manner.
- Refer and/or escalate customers to supervisors, managers, or others who can help when and if needed.
Employment Type
Full Time
Department / Functional Area
Key Skills
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