Remediation Officer

Objective:

Responsible for managing and executing the collection process of overdue payments in a timely manner.

Job Responsibilities

• Monitor and keep track of assigned accounts to recover the outstanding debts.
• Develop a plan of action for recovering overdue payments.
• Contact/Meet with customers to inquire about their payment status and negotiate payment plans and deadlines.
• Address customers inquiries, requests, or complaints.
• Investigate and resolve discrepancies in payment accounts.
• Build trust with customer to avoid future issues.
• Regularly update account status follow ups and database records.
• Alert direct Manager about customer unwilling or unable to pay when necessary.
• Maintain security and confidentiality of company and customer information.
• Assign defaulted accounts for field collectors visits by providing necessary information.
• Ensure compliance with company’s policies & procedure during the debt collection process.
• Recommending restructuring or repayment plans for defaulted accounts.
• Liaising with the direct Manager if customer fails to respond and recommends a further action: Legal/Police/Repossession/Restructuring when necessary.
• Cooperate with other Team members or Departments to facilitate the seamless execution of remediation plans/projects/requests.
• Meet the Department collection goals and targets to enhance the effectivity and efficiency.

Certification

A minimum of BCs in relevant field in Accounting, Banking and Finance

Competencies

• Excellent communication and people skills.
• Planning & Time Management Skills
• Problem identification and analysis
• Problem-solving
• Teamwork