Customer Service Representative
Posted on :
22-06-2024
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Job Description
Job Title: Customer Service Representative
Location: Irvine CA 92614
Duration: 3 months (with possible extension)
Summary
The Customer Service Representative manages and supports key customers and territories. Duties include quoting purchase order review data entry and management working with customer portals resolving customer issues related to production orders and officebased administration support for both internal and external customers.
Responsibilities
- Improve levels of customer satisfaction in all facets of customer service consistent with business goals
- Acts as liaison between company and customer to ensure excellent communication and customer relations are sustained
- Maintain a professional image while answering customer (internal and external) inquiries and resolving outstanding concerns
- Answers customer inquiries in person on the phone and through email
- Supports onsite customer visits and coordinates crossorganizational resources
- Attends mandatory pit stops to discuss escalations and issues with crossorganizational resources
- Attends daily Tier meetings
- Provides customers with price and delivery to fulfill RFQs
- Follows up on outstanding quotes and converts to orders
- Completes contract review order entry and submits POs for internal flow down execution
- Accesses and maintains customer portals daily for assigned accounts
- Displays empathy for customer concerns and handles situations in the best interest of the company and customer
- Researches and resolves pending items customer concerns and complaints in a timely manner
- Coordinates with internal departments (Shop Floor Program Managers etc.) to support expedite requests and create recovery plans for delinquent orders
- Attend crossfunctional meetings required to support customer issues and expectations
- Performs backlog audits and PO reconciliation for assigned accounts on a regular basis
- Evaluates customer demand inquiries and mitigates risk for customers and the company
- Maintains accountspecific work instructions for assigned customers
- Updates forecasting module regularly to ensure appropriate demand loaded for assigned accounts
- Assists Accounting and Shared Services with collection efforts
- Complies with export compliance guidelines
- Follows company policies and procedures
- Builds longterm relationships with new and existing customers
- Contributes daily to team success by displaying a positive attitude while assisting customers and employees
- Actively supports Operating System and contributes to 6S initiatives
- Provides further support as requested
- Balances team and individual responsibilities
- Identifies and resolves problems quickly and accurately
- Willingness to change and strive for improvement
Requirements
- Bachelors Degree or Equivalent
- 5 or more years as a Customer Service Representative in a Manufacturing Environment.
- 3 or more years in manufacturing/aerospace.
- Experience with Contracts Management FAR/DFAR compliance and obligations.
Employment Type
Full Time
Key Skills
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