Senior Membership Coordinator and Supply Chain

Your Role and Responsibilities
General and team management

Develop annual and 3year work plans for regional membership activities in India
Bangladesh and Sri Lanka (regional scope) as well as other assigned regions globally
(EU UK Middle East) and coordinate implementation of plans in a comprehensive
manner under direct supervision and alignment with the India Country Director and the
Director M≻ the latter scope is largely online works
Lead forward and resource planning for regional membershipfocused programmes
Provide line management for assigned M&SC staff in India (currently
1 Membership Officer and 2 Helpdesk Assistants) including supporting their career
development training opportunities and providing regular feedback on performance
against objectives
Maintain strong and effective communications with the BCI Secretariat BCI
Members in all categories and support regional by establishing key relationships
needed to support BCIs 2030 strategy
Attend internal meetings to report on activities and facilitate the exchange of
information between regions Senior Supply Chain & Membership Coordinator

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Regional

Keep up to date with significant relevant developments in the cotton sector in India
Bangladesh and Sri Lanka and report regularly on issues regarding pricing premiums
and any other supply chain issues related to Better Cotton.
Work seamlessly with regional Supply Chain Manager to support the implementation
of the Better Cotton Chain of Custody by building demand (membership recruitment
onboarding and engagement) and fostering uptake strategically within key accounts
i.e. the accounts adopt Better Cotton and as its major source of raw material
Identify and participate in fora focussed on transformation to sustainability to
represent BCI and keep BCI informed of key development
Travel is expected for up to 25% of time under normal circumstances

Member and Supply Chain Training

Taking general direction from the central M&SC Annual Operations Plan core
processes and activities and the Country Director support the regional M&SC Team in
developing training and communications material including event content design
establishing excellence in execution.
Oversee the development and rollout of effective and scalable training programs
(online and inperson) for all stakeholders in scope of the BCI Programme regionally
and assigned countries globally
In collaboration with the India Country direction and members support the
development of retailer and brand and key supplier and manufacturer strategies to
increase their sourcing of Better Cotton
Ensure that members have a critical mass of staff supporting BCI
Ensure that they are adopting a raw material strategy
With Supply Chain Manager identify solutions to address common sourcing
bottlenecks
Engage peer RB Member for a to discuss common issues in the region

Member Recruitment and Retention

Develop regional membership outreach and recruitment plan for Retailers and Brands
Suppliers and Manufacturers Civil Society organisations and Producer Organisations
in line with the organisational strategy. The aim is a strategic adoption of BCI for
mutual benefit and supporting farmers transition to Better Cotton within member
organisations.
Recruit for retention; BCI adoption is not opportunistic but requires a strategic
investment by prospects not just in monetary terms.

Membership Service Delivery and Retention

Oversee excellence in delivery of key services to members including ensuring good
response time delivery of membership benefits ensure optimal engagement with BCI
Members linked to the region through their supply chains
Contribute to the development of membership retention strategies and targets

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Oversee the delivery of activities designed to retain existing members
Oversee member renewal and other membership communications
Ensure adequate feedback to BCI HQ on any specific member management issues
arising so that it can be taken into account in planning for system updates.

Member Engagement Events Communications and Materials

Create opportunities for nurturing strong stakeholder dialogue with all categories of
regional members and stakeholders in BCI
Be accountable for the overall content design and delivery of member events in the
region in collaboration with the Country Director and in alignment with the Global
Membership Team seeking to innovate and establish unique engagement of
stakeholders with BCI
Ensure that all material needs are communicated and developed in alignment with
Global Membership and Communications Teams
Contribute to and disseminate key communications in alignment with the Global
Membership Team

Helpdesk Services

BCI has made a mediumterm strategic choice to maintain an internal Helpdesk for
support of global enquiries the Senior Membership Coordinator leads the operational
management and continued development of this effort to deliver timely services to
stakeholders supported by back up from peer in the Pakistan Team
Support development of a Helpdesk Strategy to position BCI to meet its 2030 mission

Financial Accountability and Systems

Deliver annual membership income targets for the region (Renewal New Member
Income)
Oversee reconciliation of regional member income with Finance Department to ensure
that Membership and Finance reporting of membership income is consistent
Finance/ Budgets (preparing budgets & forecasts for India Supply Chain contracting
and negotiation as required
To contribute in preparation of annual budget especially for the activities directly
related to Supply Chain.
To ensure that expenditures are within the allocated budget and financial resources
are effectively used and associated reporting on the budget is timely done.

Account Management CRM and Operational Development

Establish processes for account management as needed for scope of work that
function efficiently at scale and help BCI establish a solid base of members and
suppliers for transforming the sector; align with the global processes
Ensure internal customer relationship management (CRM) database is updated
regularly and timely and ensure data integrity

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Ensure the development of all necessary operational processes for efficient
management of BCI engagement with myriad stakeholders

Flexibility Adaptability Integrity

BCI is a rapidly growing organisation and is in constant evolution it depends on staff
flexibility adaptability selfmotivation and positivity to continue being successful
The Senior Membership Coordinator is expected to demonstrate commitment to BCI
values strong ethics in all activities respect for others.
Beyond these specific responsibilities outlined above the Senior Membership
Coordinator is expected to collaborate on activities as agreed with the Country
Director the M&SC Director and as required by the M&SC AOP and Strategic Planning
and display exceptional service orientation and
Profile
The selected candidate will have the following skills knowledge and experience:
Skills Knowledge & Experience
Essential
At least 7 years working experience in textile production raw materials
procurement or sourcing activities or commercially within a retailer or brand
organisation
Experience in team and staff management
Demonstrable skills in project management and collaborative work
Experience knowledge or a proven interest in issues of sustainability or
development or corporate social responsibility
Experience with key account management
Experience in managing information and data
Experience in managing finances and customer relations
Event management experience
Desirable
Experience of working on cotton supply chain in India/ Bangladesh
Experience in compliance and/or textile raw material procurement
Experience in working on IT projects as business representative