Assess contracts relating to scope, terms, restrictions and ensure these are captured, understood, and applied to the use of the online service for EYs optimal value return.
Understand the products provided, the various options, SKUs, access levels and bundling available
Portal management of onboarded SaaS Applications. Managing user access, usage reporting, and billing validation.
Own day to day SaaS Ops portal management activities including enquiry management. Ensuring users get the right level of access to the portal.
Assist in administrating the assignment and cost recovery of applications, collaborating with product managers, budget holders and internal customers.
Ensure the performance of the application and access to it is fit for purposes and act as an escalation point where this is affecting users
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