Operations Specialist

Operations Specialist | Justlife Dubai Founded in 2015 by Cagatay Ozcan and Kerem Kuyucu, Justlife is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other home services such as maintenance and laundry. Justlife’s vision is to become a super app for everything related to home services. Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Operations Specialist | Justlife Dubai | Apply Now Do miss out on thisn’t m exciting opportunity – apply now at What we expect from you: Responsible for managing the flow of work and optimizing operational activities Track and analyze various reports such as partner issues, operational failures, etc Confirm the ability and availability of order execution Inform and educate partners for new process implementation and follow-up to ensure proper execution Coordinate commercial team and the other business units to receive constant updates throughout the execution process Update the system with the relevant status changes and notify the client accordingly as per the company’s standard Service Level Agreement Maintain good relations with key people inside and outside the company Follow the company’s rules and regulations and ensure compliance with KPIs and Service Level Agreements (SLA) What we are looking for: Based in UAE and know the UAE market Bachelor’s degree from an accredited university The drive and intellect for solving the daily problems of our customers and partners Ability to stay calm when customers are stressed or upset3-5 years of experience in e-commerce, contact center, early-age start-up operations, or business operations Basic knowledge of Excel, CRM, and ticketing software Ability to get hands-on in a complex operational environment Excellent oral and written communication and presentation skills Strong internal and external customer service orientation with deep and broad expertise in the front-to-back customer experience PERKS OF BEING A PART of JUSTLIFE Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like: We care about you Flexible working hours and remote working arrangements depending on the job. One-day extra vacation on your birthday with our Just Holiday!