Recovery Coworker

Job Description

Contributing to the store’s bottom line by providing an outlet for returned damaged, displayed, and discontinued merchandise to strengthen IKEA’s position as the best home furnishing store

Key Responsibilities:

• Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. Assist customers in the ‘‘As-Is’’ area as needed
• Ensure accurate inspection and confirmation of all returned products, sending them to the appropriate departments
• Inspect, build and price merchandise for sale on the As- Is sales floor following the Recovery guidelines and clearly mark all ‘As-Is’ products
• Repackage as much product as possible to return to store inventory/sales floor
• Maintain Basic Actions in the Recovery areas ensuring we are always operating at IKEA Commercial Review standards
• Inspect returned products for damages or missing hardware or pieces and determine destination for products:
• Back To Stock, ‘As-Is’, spare parts, trash, etc.
• Replace, repackage and inventory hardware and spare part pieces by using parts inventory
• Keep accurate record of the returns
• Ensure an organized, safe environment in the recovery area, ‘As-Is’ room and builder’s room, including disposing of recycling and trash using appropriate systems, including various augers
• Work with other departments to increase overall store productivity
• Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers
• Assume responsibility for other tasks and projects as they occur

Key Requirements & Qualifications For This Position

• Ability to work in a team
• Service orientation
• Good communication skills including legible handwriting
• Willingness to share your knowledge and learning
• Problem-solving and basic mathematical skills
• Ability to work with utility knives and scanner equipment
• Computer aptitude