Retail Experience amp Performance Specialist

The opportunity

Were currently looking for a Retail Experience & Performance Specialist. Someone to join our Customer Experience Operations team in order to transform the global retail landscape by meticulously upholding standards and enhancing the customer journey at our global retail network. Someone with a passion for electric mobility an interest in technology and a desire to create the change we know is needed. And someone who doesnt mind the occasional bit of sustainable travel in the service of a cleaner form of electric performance.

This position is located at Polestar HQ Gothenburg Sweden. We believe in a hybrid model when it comes to remote and onsite work knowing that both inperson collaboration and individual time to focus are needed. What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it of course.

The responsibilities

In this role youll be expected to Identify trends patterns and areas for improvement in sales metrics as well as leading initiatives to enhance the customer experience in retail stores including improving store layout signage and displays. Working as a member of the customer experience operations team youll be instrumental in developing creating and managing performance to evaluate the effectiveness of Polestars retail locations and adjust strategies as needed. Together with this you will act on the results of the audit programs for Polestar spaces and drive results through improvements and change. Working as a member of Retail Operations youll be instrumental in driving performance improvements and identify any areas which Global HQ can support by conduct weekly performance coaching sessions with our Space Managers and the local retail leads.

See below for a more thorough breakdown of the various tasks and areas youll be responsible for:

• Analyze retail data and insights to identify opportunities for business improvement and innovation.
• Stakeholder in development and implementation of training programs for retail staff to ensure exceptional customer service and brand representation.
• Close cooperation with the Market performance lead for the retail networks leads and Retail operations team.
• Update administrate portals to contain relevant and up to date information.
• Drive operational excellence initiatives related to sales quality & process.
• Follow up regarding customer experience and journey audits.

The ideal candidate

In order to succeed in this role and at Polestar in general there are a few characteristics youll need to have. Tenacity. Flexibility. Curiosity. The ability to take the initiative to meet deadlines and requirements and to be able to adapt in an everevolving organization.

To be successful in this role you are an effective problem solver with an analytical mind. You are able to think strategically and have a customer focus. You have effective communication skills coupled with the ability to influence.

In addition youll need the following skills and experience:

• Retail operations knowledge
• Project Management skills & experience
• Automotive experience
• Change management experience

Polestar is an international company with various backgrounds represented. English therefore is the language of written and spoken communication. And though we have a global presence we maintain the growthmindset. Change happens often at Polestar. But so does progress. Expect an accelerating exciting environment.

The process

If the above matches your ambitions be sure to apply. Our selection process is ongoing and the job advert will remain open until its filled.

The Polestar journey is an electric one.