Support Analyst
Posted on :
19-10-2024
Employer Active
1 Vacancy
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Job Description
- Provide technical assistance by responding to tickets regarding errors, problems or configuration changes with the software. This assistance is via email, phone or remote screen-sharing applications such as Teams, Zoom or Webex.
- Perform infrastructure troubleshooting as needed for software issues in Windows environments
- Apply SQL knowledge to facilitate resolution of support issues.
- Escalate issues following established escalation protocols.
- Manage customer expectations with regard to resolution timeframe and status.
- Maintain detailed case notes and time accounting for all cases assigned to you
- Responsible for one on-call/after hours weekly shift every 4 weeks.
Employment Type
Full Time
Department / Functional Area
Key Skills
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