Customer Service Specialist

Description:
This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
Takes inbound or places outbound calls to provide information to customers.
Utilizes a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience tact empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows DOS Mainframe).
Previous experience may be required.

Customer Service Specialist will handle inbound and outbound calls in a call center.
This will be within the Professional Services Division of Acelis Connected Health.
You will provide customer service by answering customer concerns explaining business policies and policy controls as well as assisting in customer escalations and complaints.
The role includes providing testing support product overview and basic technology instructions. Customer Service Specialists provide general assistance as needed to achieve and maintain patient success and satisfaction with remote monitoring.
BilingualEnglish/Spanish candidates preferred but not required.

Job Responsibilities:
Handling of Inbound and Outbound customer calls.
Must have excellent phone etiquette.
Collects receives and records INR and other results.
Utilizes call scripting provided when conducting patient phone calls.
Contacts physician for INR results based on clinics reporting preferences and as outlined by Acelis Connected Health policies and procedures.
Monitors and assists customers with adherence to prescribed test frequency.
Promotes use of digital platforms
Provides assistance in the use of digital platforms
Demonstrates knowledge of products used to obtain INR results and provides assistance to customers as applicable.
Responsible for time management adherence to schedule and attendance.
Follows all regulatory policies procedures privacy and security standards in accordance with government agencies including all HIPAA requirements.

EDUCATION AND EXPERIENCE
Required:
High School Diploma/GED
2 years of experience in a Customer Service environment.
Working within a Call Center environment and working off a que
Would prefer experience in healthcare medical environment but not required.
High attention to detail and good attendance must be a top priority.
Proficient with MS Office suite (Word Excel Outlook)
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Language: BilingualEnglish/Spanish candidates preferred but not required

Schedule This is strictly an ONSITE position MondayFriday Located in either Orlando FL or Livermore CA