JOA - Handyman S2

Duties And Responsibilities

• Day-to-day minor repairs and works for the Embassy, comprising of Embassy Compound, Ambassador’s Residence, and leased accommodation units in Amman
• To undertake, as directed, a wide variety of ad hoc minor maintenance and repairs to the Estate buildings, grounds, fixtures, and fittings. Ensure compliance with all relevant guidelines and regulations to meet UK Health and Safety standards.
• Ensure daily tasks are completed to standard and on time, including ad hoc maintenance requests. Work to enhance the facilities with any remedial or urgent works identified and tackled. Installing, repairing, upcycling, replacing, or fixing items where a skilled trade is not required.
• Conduct tours and inspections of the compound property and grounds on daily basis and report any observations to the Technical Works Officer (TWO). Take responsibility for keeping compound tidy and free from rubbish. Disposing of items no longer required in accordance with Foreign, Commonwealth and Development Office (FCDO) guidelines and green principles of recycle, restore, or sell.
• To undertake painting and decorating, tiling, grouting, and plastering, using good quality materials and appropriate bathroom and window sealants to ensure walls, windows, doors, fixtures, and fittings are repaired, maintained, and fit for purpose.
• Attach items to walls, doors, floors, or ceilings; putting up shelves, notice boards, or small cupboards, pictures, mirrors, towel hooks, curtain rails, or fixings safely and securely using correct power tools, screws, nails, dowels, and raw plugs.
• Replace batteries, light bulbs, or fluids. Check water and diesel fuel levels and report back to Estates Assistant where there are discrepancies.
• Undertake minor carpentry works; assemble flat pack furniture, mend, sand, or polish furniture to prolong life or upcycle. Mend or fix, kitchen or bathroom cupboards. Add handles or hooks to cupboards, walls, or doors. Use appropriate power tools, measuring equipment, and correct fixings.
• Undertake minor metal or glazing works such as weld, cut or fix gates, doors, hinges, or windows. Add handles or minor door or window furnishings.
• Undertake minor plumbing duties. Checking toilet flushing systems and making minor repairs, fix water, or external piping leaks. Advise on how to use the water heating systems in apartments and how to save water.
• Undertake minor gardening duties. Installation of water butts, putting in irrigation pipes or water systems, repairs and maintenance of guttering and rain collection systems. Adding trellis to walls or fences, making repairs to fences or wooden gates. Chopping firewood. Adding garden/ club shades or erecting pergolas and umbrellas. Managing garden/ food waste to create compost. Building raised vegetable or flower beds. Erecting small sheds, greenhouses, or plant holders. Planting up and moving pots. Oversee maintenance and growing conditions of Embassy community garden.
• As part of the Technical Works Group (TWG), deliver on projects which enhance or improve the office and recreational facilities to time and budget set.
• Oversee work of external contractors providing maintenance or works to Estate assets. Ensure adherence to health and safety risk assessments and safe working practices.
• Contribute to the Embassy’s Climate Goals by identifying opportunities that will improve energy efficiency or reduce water, heat, or fossil fuel usage. Actively identify opportunities to recycle materials or reuse items by upcycling and repairing them, contributing to environmental sustainability and potential cost savings.
• Health, safety, and statutory compliance
• Ensure works completed by yourself or external contractors are compliant with health and safety (H&S) regulations and that FCDO guidelines are understood and followed.
• To be responsible for the safe use of a range of portable tools, ladders, and equipment as well as pastes, gels, sealants, and fluids to enable duties of the role to be undertaken.
• Role model the ‘zero harm’ culture at BE Amman by adhering to H&S guidelines, always working safely. Understand when to raise risks higher and seek guidance on best practice.
• Communication and engagement
• Working with the Technical Works Officer to ensure that estate works that affect colleagues are properly planned.
• Keeping customers up to date on progress of projects or maintenance requests and dealing with any complaints or feedback.
• Continuing professional development
• In order to deliver work to the highest standards, keep and maintain a record of continuing professional development (CPD), recording at least 15 hours per year, to include upskilling where agreed. Instil a culture of continuous improvement, customer service, and professionalism.
• Focus on learning and development and being open to developing new skills, experience, and knowledge. Share lessons learned and respond positively to feedback, learning from any mistakes while wanting to improve performance.
• Resources managed
• Necessary power and hand tools and equipment, including any lifting or moving equipment assigned to you, to successfully do your job and keeping these neat, tidy, and in good working order.
• Keep stock of maintenance-related items and components in TWG storeroom neat, tidy, and well organised, ensuring there is sufficient stock held always bearing, stock records and accurate and up to date and keeping in mind value for money and good stock rotation practices.
  

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future and this would be at the discretion of Senior Management and agreed with the jobholder. The job description may be reviewed to meet changes in business needs. The jobholder may also take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis.

Key Behaviours Required

• Managing a Quality Service - Deliver excellent customer service taking into account any needs and requirements. Identify any issues arising and work with the team to resolve them. Organise time and activities to deliver a high quality and efficient service.
• Delivering at Pace - Focus on delivering a timely performance with energy and taking responsibility for any actions taken. It is about working to agreed goals and timing and dealing responsibly with setbacks.
• Changing and Improving - Be open to change and suggest ideas for improvements to the way things are done within your role.
• Working Together - Develop effective working relationships with co-workers and teams and be prepared to offer support when needed. Work collaboratively, sharing information and develop responsive relationships with colleagues. Know when to ask for help and to be aware of the wellbeing of yourself and others. Understand that bullying, harassment, and discrimination are unacceptable.