Customer Experience Specialist

Working Hours: 9 AM 6 PM ET Monday to Friday

Position: Customer Experience Specialist(LATAM)

Salary Range: $1200 $2500 USD per month

Contract Type: Independent Contractor Agreement

We are a vibrant community forum where entrepreneurs can connect share ideas ask questions and get support from a network of likeminded individuals. This forum allows members to learn from each other's experiences and challenges fostering a collaborative environment for growth.

We provide a valuable resource for entrepreneurs looking to take their online businesses to the next level. By providing a combination of highquality educational content practical tools and a supportive community we empower entrepreneurs to achieve their business goals.

About the Role:

We are seeking a highly organized and proactive Customer Success Specialist to join our growing team. In this role you will play a pivotal role in supporting our customer success function and ensuring our clients achieve their goals. You will be responsible for a blend of strategic and administrative duties all focused on keeping our customers happy and driving business success.

Responsibilities:

• Maintain the company's commitment to exceptional customer satisfaction and value delivery.
• Manage a variety of strategic and administrative tasks prioritizing business and customer needs while juggling backend operations.
• Partner with Customer Success Managers to support customer leads ensuring clear and consistent communication throughout the client journey.
• Proactively identify and address customer issues resolving them efficiently and promptly.
• Continuously improve the effectiveness and efficiency of customer success processes.
• Foster a thriving customer community by facilitating discussions answering questions and ensuring everyone feels supported.
• Leverage project management tools (Notion Asana or similar) to stay organized and on top of tasks.
• Provide comprehensive support and time management assistance to our Customer Success Leads.

Qualifications:

• Proficiency in Notion Asana or other project management software.
• At least 1 year of experience in a customer success role (or similar clientfacing experience).
• Excellent communication and interpersonal skills.
• Exceptional organizational skills with the ability to handle multiple tasks simultaneously.
• Proactive and resourceful with a strong sense of initiative.
• Thrives in a fastpaced environment and requires minimal supervision.

Bonus points for:

• Experience working with a customer success platform.
• A passion for building and nurturing customer relationships.