drjobs Reservations Agent العربية

Reservations Agent

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1 Vacancy
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Jobs by Experience drjobs

1-3years

Job Location drjobs

Atlanta - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Answer phone calls and emails promptly and professionally
  • Secure reservations based on guest preferences dates and availability
  • Process payments securely and accurately
  • Provide clear and concise information about our offerings (e.g. rooms amenities rates policies)
  • Upsell and recommend additional services or upgrades to enhance the guest experience
  • Modify or cancel reservations according to guest requests and company guidelines
  • Address guest concerns and complaints in a courteous and professional manner
  • Maintain accurate reservation records and ensure all guest information is uptodate
  • Work effectively with other departments to ensure a smooth guest experience


  • Requirements

  • Excellent customer service skills with a focus on guest satisfaction
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient in computer skills including reservation systems and Microsoft Office Suite
  • A positive and professional attitude
  • Excellent time management and organizational skills
  • Detailoriented with a strong accuracy record


  • Benefits

    Good Pay and Benefits

    Excellent customer service skills with a focus on guest satisfaction Strong communication and interpersonal skills Ability to work independently and as part of a team Proficient in computer skills, including reservation systems and Microsoft Office Suite A positive and professional attitude Excellent time management and organizational skills Detail-oriented with a strong accuracy record

    Employment Type

    Full Time

    Company Industry

    Travel / Tourism

    About Company

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