Collections Representative- Bilingual

KO Business Solutions is proud to be working with a growthoriented collections agency in Alpharetta GA looking to add new bilingual collections representatives to their team. This position will report directly to the Collections Supervisor with a focus on managing a queue of delinquent accounts and settling charge off accounts that have been purchased.

Location: Onsite in Alpharetta GA

Payrate: $20$21/hr Commission

Schedule: MondayThursday 8am5pm OR 9am6pm; Friday 9am1pm

JobType: FullTime Direct Hire

Responsibilities:

• Perform inbound and outbound collections calls for our clients
  
• Consult with customers to discuss their balance and payment options
  
• Process customer payments and negotiate payment plans
  
• Create trusting relationships with consumers
  
• Receive and respond to collectionrelated inquiries in a prompt and professional manner.
  
• Describe resolution options and benefits to borrowers negotiating the best possible arrangement for the consumer and our client(s)
  
• Perform skiptracing activities as needed to obtain location information for reaching consumers.
  
• Maintain an expert and uptodate knowledge of collection industry standards.
  
• Comply with all policies procedures and relevant federal/state laws and regulations for client(s) being worked.
  
• Ensure proper system notation is made for all activity on accounts.
  
• Always maintain a professional work demeanor and environment.
  

Skills & Abilities:

• Basic knowledge of the collections industry.
  
• Good interpersonal skills and pleasant demeanor
  
• Strong attention to detail
  
• Ability to learn new skills and generally computer savvy
  
• Ability to read/write the English language and use proper grammar
  
• Ability to negotiate and overcome objections in a friendly and positive way
  
• Competitive nature and ability to stay on task
  
• Basic mathematical knowledge of percentages and payment processes
  
• Excellent verbal & written communication
  
• Professionalism
  
• Excellent customer service
  
• Organization
  
• Excellent time management
  

Qualifications:

• High school diploma/GED required
  
• 2 years of Collections experience and/or 3 years of Call Center experience
  

Job Type: Fulltime Direct Hire