ERP Techno Functional Consultant
Posted on :
21-06-2024
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1 Vacancy
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Job Description
Job Title: ERP Techno Functional Consultant
Function/Department: ICT
Reports To: Chief Information Officer
Location: Nairobi Kenya
Summary of Work Environment
Our client is a chain of upscale restaurants operating several concepts including casual dining coffee shops and quick service with over 90 locations across Kenya Uganda and Rwanda. Robust information systems data and suitably qualified staff are key drivers of their continued business success.
Primary Scope of the Role
Spearheading the management and administration primarily of the company ERP system the continuous support of users and the functions of the system and its related applications. This role requires a combination of technical and functional knowledge an ability to understand and capture business and user requirements and capability to translate these requirements into solutions that ensure the optimal and efficient use of the systems.
Duties and Responsibilities
Responsible to manage administer and support Microsoft Dynamics 365 F&O with SCM ERP.
Responsible to support related ERP applications i.e. custom POS to ERP middleware integrations with revenue authorities and ERP data analytics among other subsidiary applications.
Conduct business and user requirements gathering analysis documentation and process mapping.
Coordinate with vendor all aspects of customizations from development acceptance testing in sandbox and deployment to production environment.
Coordinate support tickets and system changes or updates with the system vendor and Microsoft.
Address user support requests incidents and events and ensure usability proper function uptime of the indicated systems while maintaining proper record keeping.
Support and adhere to the company IT policies procedures and directions from management.
Collaborate with crossfunctional teams to explore issues and improvements cocreate solutions
Assist team members to extract collect and organize data from various sources as may be required.
Identify and evaluate necessary system performance and tuning tools for proactive system maintenance.
Analyze the functionality of the ERP and related system and identify better utilization of their capabilities.
Responsible for the ERP system security access control audit trail logging and business continuity aspects.
Requirements
Qualifications & Experience
Diploma or Degree in Computer Science Information Technology Accounting or related disciplines.
Professional certifications in Microsoft Dynamics ERP and any other ERPs.
Minimum four years experience delivering and/or managing ERP solutions.
Fully conversant with Microsoft Dynamics F&O. Experience in other ERP may be considered.
Conversant in ERP modules viz. Finance Procurement Inventory Manufacturing Production and Quality.
Proficient in Office 365 applications and features.
Conversant with general IT applications and principles.
Conversant in general IT areas such as operating systems and basic hardware and networking.
CORE COMPETENCIES
Competence in technical and functional areas in ERP and specifically modules mentioned above.
Great communication and problemsolving skills
Ability to work in fastpaced environment running multiple tasks under tight deadlines.
Ability to apply judgment in the context of assignments given.
Is conscientious and efficient in meeting commitments observing deadlines and achieving results.
Develops clear goals that are consistent with agreed strategies.
Identifies and adjusts priority activities and assignments as required.
Allocates appropriate amount of time and resources for completing work.
Monitors and adjusts work plans and actions as necessary.
Ability to work in any locations of business and during odd hours or days.
Selfdriven with a learning mindset and able to work with and in highly collaborative teams.
Employment Type
Full Time
Key Skills
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